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Frequently Asked Questions (FAQs)

What is Cloud CMA?

Cloud CMA is an online report generator that includes four report sets: buyer tours, property reports, listing flyers, and real estate's most innovative CMA.  With Cloud CMA you can generate reports for buyers and sellers with the most comprehensive, informative, personalized, and eye catching reports in real estate!

Why do you call it Cloud CMA?

The term cloud is used as a metaphor for the Internet, based on the cloud drawing used to depict the Internet in computer network diagrams as an abstraction of the underlying infrastructure it represents. Typical cloud computing providers deliver common business applications online which are accessed from a web browser, while the software and data are stored on servers.

What Software will I need to install?

There’s nothing to install!  Cloud CMA is completely web-based! All you will need is a web browser and an internet connection!

Will Cloud CMA work with any browser?

Yes.  Cloud CMA has been successfully tested with Internet Explorer v7 and v8, Firefox v2 and v3, Safari v3, and Google Chrome v1.  Much of Cloud CMA will work without Javascript, but user sign-up and some advanced features require Javascript to be enabled.  If you have Javascript disabled, you should see a warning banner at the top of each page.

Is there a Cloud CMA app?

With Cloud CMA no app is needed! The Cloud CMA website is written in HTML5 and displays beautifully in any smartphone browser!

How much does Cloud CMA cost?

Cloud CMA offers Monthly and Yearly subscriptions. The Monthly Plan is available at $29.95 per month. The Yearly Plan is $245.95 per year. Both plans include a 30-day risk free trial. Click here for pricing information.

How does the 30 day trial work?

Both Cloud CMA Monthly and Yearly Plans include a 30-day risk free trial. You will be sent a reminder email 10 days prior to the end of your trial. When you choose to continue your service you do not need to do anything! If you cancel any paying plan within the trial period you won’t be charged a thing. Any charges you incur after your free 30-day trial period will be charged according to your level of service. (Only 1 free trial Account per customer)

What kind of support does Cloud CMA offer?

For support, you can call (855) 977-8834 7AM - 5PM Pacific or email You can also sign up for a free morning and/or afternoon webinar Monday-Friday.

Forgot password?

Go to and click on the 'Forgot password' link. Follow the instructions and you will then be automatically e-mailed a special link with instructions for resetting your password.

How do I change my email address / contact info?

To change the email address you use to login to Cloud CMA: navigate to your Settings at the top right of the page after you initially log in. Choose the User tab. Edit the email address. Scroll down to the bottom of the page and click Update.

To change the email address displayed as contact information in your reports: navigate to your Settings at the top right of the page after you initially log in. Choose the Contact tab. In the Contact tab delete the existing email address by clicking on the Trash Can to the right of it. At the top next to New contact click on the drop down menu and select email. Enter your email address to the right, click on Add and it will appear in the contact list. You can now click and drag the new email address to place it in the order you prefer! You can follow these same steps to change or add any other type of contact information. Republish any existing report in order for the changes to take effect.

How do I update my credit card info?

To update your credit card information please follow these steps:

1). Sign in

2). Click on Settings in the upper right hand corner next to your email.

3). Click on the Account tab.

4). Click on the link that says Edit my Credit Card and Plan.

5). Enter the new credit card number.

6). Click on the button at the bottom that says Update account information.

Is there a limit to the number of reports I can create?

No.  Your reports are stored in the cloud. Therefore you can create an infinite number of them; saving you on hard drive space and keeping them safely backed up! With Cloud CMA, the sky’s the limit and as we say, “Sales are looking up!”

How do I print reports?

Find the report you wish to print. From the report card click View.  This will launch your pdf reader, then just click File and Print. If your pdf reader is having trouble printing out the report, save the PDF, open it in Adobe Reader, and print the report. You can download Adobe here.

Can I add my own content to Cloud CMA reports?

Yes. Cloud CMA lets you create your own custom pages with text and images.

How do I create a custom page?

To create a custom page follow these steps:

1). Click on settings (upper right hand corner next to your email address)

2). Click on the Page Contents tab.

3). Click on the link that says Create a new page.

4). When creating your page you can insert images, copy and paste from a word document or insert HTML by using the toolbar above the letter.

5).  After you have named and created the page, click on the green Save button at the bottom of the page.

Custom Pages will only be an available option in reports that were created after the page.

How can I get my own custom theme?

We are currently working with Broker or Franchise marketing departments to create totally custom themes for their agents to use!  For more information about custom themes, please contact

I clicked the link provided for my report, but why can’t I see it?

You may need to update your reader. If you use adobe, visit

How do I create a report via email?

To create a CMA- email (In the subject line of your email enter what you want the title of the report to be. Then enter the subject property address into the body of the email. Make sure to include the city and state/zip code when entering the subject property address).

To create a Buyer Tour- email (In the subject line enter what you want the title of the report to be then enter the MLS numbers in the body of the email).

To Create a Property Report- email (In the subject line of your email enter what you want the title of the report to be. Then enter the MLS number or property address into the body of the email. If you use a property address be sure to include the city and state/zip code).

To Create a Flyer- email (In the subject line of your email enter what you want the title of the Flyer to be. Then enter the MLS number or property address into the body of the email. If you use a property address be sure to include the city and state/zip code).

What is a CMA?

Simply put, a Comparative Market Analysis, or CMA, is a report used to determine the fair market value of a home. Based on local market data, a CMA takes into account recent and pending sales as well as current listings. From this information, we can establish an appropriate listing price for your house. This price may need to be adjusted as the market changes to ensure the home (or Subject Property) remains competitively priced.

What is a ‘Buyer Tour’?

A real estate professional compiles a buyer tour when a buyer is ready to tour properties they may be interested in. It contains pertinent information about each home including photos, loan, neighborhood and school information.

What is the ‘Subject Property’?

The "Subject Property" is a term used to describe the Seller's home that is being analyzed to calculate a suggested list price.

MLS information has been modified, why is it not reflecting in my report?

Whenever you click Fetch Listings, we are querying your MLS directly. If you want to update a report with new data, find the report card for the document in question. Click Edit. Then click  Fetch Listings to refresh the data. Once as the refresh is complete, go ahead and publish it. That will get you all the latest and updated data!

How do I add a suggested list price?

Go back to the report card and click on Edit. Click on the Listings tab. Navigate to the subject property and click on Suggested List Price. You will see a suggested list price field above the provided map. Enter in the desired price/range or click on one of the suggested list price options. Once the suggested list price or range is entered click on Update. Now click on the Publish tab. When you view the report again this page will be in there.

Why is the Sold Property Analysis page missing?

This page will be published only when there are sold properties incorporated during the Listings stage of customization.

Why is the ‘Our Company’ page missing?

This page needs to be activated under your Settings. Navigate to the Page Contents tab, and select Our Company from the drop down menu. To activate the page for inclusion, a change must be made (can be as simple as deleting a letter and replacing it) and the page must be saved.

I'm a broker and would like to purchase Cloud CMA for my agents, do you offer alternative pricing?

Absolutely!  Please contact us at

How do I cancel my account?

We are sorry to hear that you won't be joining us. If you are only interested in canceling, for security purposes we request you login to your Cloud CMA account at and cancel via the Settings link.  Canceling the account this way will keep a record of your request with us and email a confirmation for your records.

The Settings link is located on the upper right corner of your screen.  From there click on the Account tab and choose "Please Cancel My Account". When the account is cancelled the user will lose all reports and the settings will be deleted.